Terms of use

Last updated: October 20, 2026

By using vortexonedigital.com (the "Site") or buying any product from it, you agree to these Terms of Use, our License, Refund Policy and Privacy Policy. If you do not agree, do not use the Site or buy our products.

1. Who we are

The Site is operated by Vortex One ("Vortex One", "we", "us"), United Arab Emirates. Contact: Help@vortexonedigital.com.

2. Eligibility

You must be at least 18 years old, or the age of majority where you live, to buy from the Site. By placing an order you confirm that you can enter into a binding contract and that the payment details you give are yours or you are authorised to use them.

3. Digital products only

All products are digital (for example spreadsheet templates, ebooks, design assets, themes, software and prompt packs). No physical item is shipped. After payment is confirmed, you receive access by download link and/or email. You are responsible for providing a correct email address and for having compatible software (for example Microsoft Excel, Google Sheets or a PDF reader) as stated on each product page.

4. Orders, pricing and payment

• Prices are shown in the currency displayed at checkout and may include or exclude taxes as shown.
• We may change prices at any time; the price you pay is the one shown when you place the order.
• Payments are processed by Shopify and its payment partners. We never see or store your full card details.
• We may refuse or cancel an order where we suspect fraud, abuse, or a pricing error. If we cancel, we refund any amount charged.

5. Delivery and immediate access

By completing checkout, you ask us to supply the digital product immediately and you agree that delivery is complete once the download link is made available to you. Where the law of your country gives a right to cancel within a set period, you acknowledge that you lose that right once download access is made available, as confirmed at checkout. If you do not receive your link within 24 hours, email us and we will resend it.

6. License to use

Every purchase grants you a limited license, not ownership. Your rights are set out in our License page. You may not resell, share, redistribute or publish our products or any part of them.

7. Refunds

Because digital products cannot be returned, all sales are final except as described in our Refund Policy.

8. Chargebacks and payment disputes

If you have a problem with an order, please contact us first at Help@vortexonedigital.com; we answer within 2 business days and most issues are solved quickly. Opening a chargeback without contacting us first, for an order that was delivered, may be treated as a breach of these Terms. In any dispute we may give the payment provider your order details, delivery confirmation, download records, IP address and communications with you. If a chargeback is made, your license to all products in that order ends and we may block future purchases.

9. Intellectual property

All content on the Site and in our products — including text, designs, formulas, code, graphics, logos and the Vortex One, Atlas Finance and related names — belongs to Vortex One or its licensors and is protected by copyright, trademark and other laws. Nothing in these Terms transfers ownership to you.

10. Not professional advice

Our products, including financial templates, calculators, trading or pricing tools and educational content, are for general information and organisation only. They are not financial, investment, tax, accounting, legal or other professional advice. You are solely responsible for the data you enter, for checking results, and for decisions you make using them. Past results or examples do not guarantee future outcomes.

11. Product accuracy and compatibility

We describe products as accurately as we can, and screenshots or previews show how they look in typical use. Appearance may vary by software version, device, operating system or settings. We do not guarantee that a product will meet every individual need or be error-free, but we will fix genuine defects as described in our Refund Policy.

12. Acceptable use of the Site

You agree not to: break or try to break the Site's security; scrape, copy or mirror the Site or products; use bots to place orders; upload malicious code; impersonate anyone; or use the Site for any unlawful purpose.

13. Disclaimer of warranties

To the fullest extent permitted by law, the Site and products are provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. Nothing in these Terms removes any rights you have as a consumer that cannot be excluded by law.

14. Limitation of liability

To the fullest extent permitted by law, Vortex One is not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business opportunity, arising from your use of the Site or products. Our total liability for any claim relating to a product is limited to the amount you paid for that product. These limits do not apply to liability that cannot be limited by law, such as for fraud.

15. Indemnity

You agree to compensate and hold Vortex One harmless from claims, losses and costs (including reasonable legal fees) arising from your breach of these Terms or the License, or your misuse of a product.

16. Third-party services

The Site runs on Shopify and may link to or use third-party services (for example payment providers, Google Sheets or Microsoft Excel). We are not responsible for those services, their availability or their terms.

17. Changes to these Terms

We may update these Terms from time to time. The version in force when you place an order applies to that order. The "Last updated" date shows the latest version.

18. Governing law and disputes

These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. Before starting any formal claim, you agree to contact us and try to resolve the issue informally for at least 30 days. Any dispute that is not resolved will be subject to the exclusive jurisdiction of the courts of Dubai, UAE. If you are a consumer, this does not take away mandatory protections given to you by the law of the country where you live.

19. General

If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a right is not a waiver of it. You may not transfer your rights under these Terms without our consent. These Terms, together with the policies referred to above, are the entire agreement between you and us about the Site and products.

20. Contact

Questions about these Terms: Help@vortexonedigital.com