Refund policy

Last updated September 17, 2026

Last updated: October 20, 2026

All our products are digital downloads delivered instantly. Because a digital file cannot be returned once it has been accessed, all sales are final except in the cases listed below. Please read each product description, compatibility notes and preview carefully before buying.

When we will help — fix, replace or refund

Contact us within 3 days of purchase if:

  1. The file is faulty or won't open, and we cannot fix or replace it within 5 business days.
  2. You never received the product and we cannot deliver it after you contact us.
  3. You were charged twice for the same order.
  4. The product is materially different from its description (for example a feature listed on the product page is missing).

In these cases we will first try to fix the issue or send a working replacement. If we cannot, we will give a full refund to your original payment method.

When refunds are not given

  • You changed your mind or no longer need the product.
  • You bought the wrong product or a product you already own (contact us — we will usually offer an exchange if the file has not been downloaded).
  • Your software or device does not meet the requirements stated on the product page.
  • You did not read the description or expected features that were not listed.
  • The issue comes from changes you made to the file.
  • More than 3 days have passed since purchase.
  • The product was a free download, a discounted bundle item (refund applies to the whole bundle only), or bought during a final-sale promotion.

Right of withdrawal (EU/UK and similar)

If you live in a country that gives consumers a right to cancel online purchases, you agreed at checkout to receive the digital product immediately and acknowledged that this right ends once the download is made available to you. Your rights for faulty or misdescribed products are not affected.

How to request help

Email Help@vortexonedigital.com with your order number, the email used at checkout, a short description of the problem, and a screenshot of any error. We reply within 2 business days.

Approved refunds

Approved refunds go back to your original payment method, usually within 5–10 business days depending on your bank. When a refund is issued, your license ends and you must delete all copies of the product.

Chargebacks

Please contact us before contacting your bank — we resolve genuine problems quickly. If a chargeback is filed for a delivered order, we will share order, delivery and download records with the payment provider to contest it, and your license to the products in that order will end.