سياسة الخصوصية

Last updated: October 20, 2026

This Privacy Policy explains how Vortex One ("we", "us") collects, uses and protects personal data when you visit vortexonedigital.com or buy our products. We are the data controller. Contact: Help@vortexonedigital.com.

What we collect

Data	Examples	Why
Contact and order data	Name, email, billing country, order history	Deliver products, send receipts, provide support
Payment data	Handled by Shopify and payment processors; we only see partial card info (e.g. last 4 digits)	Take payment, prevent fraud
Delivery records	Download links issued, download count, time, IP address	Confirm delivery, prevent abuse, resolve disputes
Device and usage data	Browser, device, pages viewed, approximate location from IP	Run and secure the Site, improve it
Communications	Emails you send us	Answer questions and support requests
Marketing preferences	Newsletter sign-up, opt-outs	Send updates only if you agreed

We do not collect sensitive data and do not knowingly collect data from anyone under 18.

Legal bases

We use your data to perform our contract with you (delivering your order), to meet legal obligations (tax and accounting records), for our legitimate interests (security, fraud prevention, defending disputes and chargebacks, improving the Site), and with your consent (marketing emails and non-essential cookies). You can withdraw consent at any time.

Cookies

We and Shopify use essential cookies to run the cart and checkout. With your consent, we may also use analytics and marketing cookies or pixels (for example Google Analytics, Meta or X) to understand traffic and measure campaigns. You can manage cookies through our cookie banner and your browser settings.

Who we share data with

We do not sell your personal data. We share it only with:

• Shopify — hosts our store and processes orders (Shopify Privacy Policy).
• Payment providers — process payments and handle chargebacks.
• Email, delivery and analytics tools — send receipts, download links and newsletters, and measure Site use.
• Authorities or advisers — when required by law, or to establish or defend legal claims.

These providers may process data outside your country, including in the United States and the EU. Where required, transfers are protected by appropriate safeguards such as standard contractual clauses.

How long we keep data

Order, payment and delivery records are kept for as long as needed for tax, accounting and dispute purposes — generally up to 5 years after purchase. Marketing data is kept until you unsubscribe. Support emails are kept for up to 2 years.

Your rights

Depending on where you live (including under UAE, EU/UK GDPR and US state privacy laws), you may have the right to: access your data; correct it; delete it; restrict or object to processing; receive a copy in a portable format; withdraw consent; and complain to your local data protection authority. We do not sell or share data for cross-context behavioural advertising as defined by California law without offering an opt-out.

To use any right, email Help@vortexonedigital.com. We may need to confirm your identity, and we respond within 30 days. Deletion may be limited where we must keep records by law or to defend a claim.

Security

We use Shopify's secure, encrypted infrastructure and limit access to personal data. No online system is fully secure, but we act promptly if a breach affects you.

Marketing emails

We only send marketing emails if you opted in. Every email has an unsubscribe link.

Changes

We may update this policy. The latest version is always on this page with its "Last updated" date.

Contact

Privacy questions or requests: Help@vortexonedigital.com