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Getting your files

How do I get my files?
Right after checkout you'll see a download page. A receipt with your download link is also emailed to you within a few minutes.

I didn't get the email.
Check your spam or promotions folder for a message from Vortex One. Still nothing after 30 minutes? Email help@vortexonedigital.com with your order number and we'll resend the link.

I lost my download link.
Email help@vortexonedigital.com with your order number or checkout email and we'll send a fresh link.

How do I get updates?
New versions of products you've bought are free. Re-download from your original link, or email us for a new one.

Compatibility

What do I need to open Excel products?
Microsoft Excel 2016 or later, or Microsoft 365, on Windows or Mac (the desktop app). Each product page lists its exact requirements. Products made for Google Sheets or Notion say so in their title.

Do the Excel systems work in Google Sheets, Numbers or on my phone?
No, unless the product page says so. Vortex Financial OS and our other Excel systems need desktop Excel.

Excel shows a yellow "Protected View" bar.
That's normal for any downloaded file. Click Enable Editing.

The download is a .zip file.
Right-click it and choose Extract All (Windows), or double-click it (Mac), then open the files inside.

Are the files safe?
Our Excel products are standard .xlsx workbooks with no macros, add-ins or installers. They can't run code on your computer.

Problems and refunds

My file won't open or looks broken.
Email help@vortexonedigital.com within 3 days of purchase with your order number and a screenshot. We'll fix it, send a replacement, or refund you if we can't.

Can I get a refund?
Because files are delivered instantly, sales are final once downloaded, except for faulty or misdescribed files reported within 3 days. See our Refund policy for full details.

Please contact us before opening a dispute with your bank. Most problems are solved within one business day.

Using the products

Can I use a product for client work?
Yes, you can share the outputs you create (reports, budgets, invoices) with clients. You can't resell, share or redistribute the files themselves. See our Licence for details.

How do I contact you?
help@vortexonedigital.com. We reply within two business days.